At the beginning of every year, we like to take a moment to look back and reflect on the year behind us. We reflect not only on new products and releases, but also on the work that happens quietly in the background and helps our users every single day.
In 2025, memoQ’s Support team once again spent the year answering questions, solving technical challenges, and supporting memoQ clients around the world, 24/7. Here is a short summary of what last year looked like from their side.
2025 in Numbers
Last year, our Support colleagues handled a steady and growing workload:
- 14,112 tickets received
- Around 260 new tickets every week
- 13,982 tickets resolved with a permanent solution
- 2,990 feedback responses collected
- 97.6% overall customer satisfaction
Behind every number is a real customer situation. From urgent delivery questions to system configuration and licensing topics, our team worked every day to provide clear answers and reliable solutions.
Why Permanent Solutions Matter
When you contact Support, you usually need help quickly. Speed is important, but it is only part of the job.
Throughout 2025, the Support team’s focus was on finding lasting solutions instead of temporary workarounds. This often means looking deeper into the root cause of a problem, testing different scenarios, and working closely with other departments when changes or fixes are needed. This way, they can help make sure that similar issues are less likely to appear again in the future.
Learning from Your Feedback
Almost 3,000 of you took the time to share feedback with us after contacting Support last year. We are very thankful for this, and we are proud of the 97.6% satisfaction rate we achieved together.
We read every comment carefully. These messages help us improve our internal processes, update our knowledge base, and continuously develop the way we work. Your feedback plays an important role in shaping our service.
Working Behind the Scenes
A lot of what Support does is not visible from the outside.
In 2025, the team continued improving internal workflows, refining processes, and strengthening cooperation between teams. Their goal was to make sure that each ticket reaches the right expert as quickly as possible, and that answers are clear, consistent, and reliable.
All of this helps the Support team provide smoother and more predictable support experiences for our users.
Looking Ahead
From the Support team, thank you for working with us throughout 2025 and for sharing your feedback. We remain committed to providing reliable and consistent support in 2026.
Need help with memoQ?
Visit our Help Center or contact our Support team through the customer portal. We are always happy to help.
