Anyone can read a map. But when it comes to doing business worldwide, sometimes just knowing the right general direction isn’t enough. Sometimes you need a guide.
A guide who does more than get you from point A to point B but one who also knows the fastest way to get you where you’re going. They help you read the landscape ahead, teach you about the important landmarks, and warn you about any pitfalls along the way. A good guide does more than just help you navigate obstacles —they also bring the tools you need to get there.
Like any good guide, memoQ’s Business Services team is always instrumental to a better experience. Our team of experienced developers, solution engineers, and system architects helps customers at all stages of their translation productivity journey. Their contributions and collaborations make it possible for memoQ’s clients to do business faster, differentiate themselves from the competition, and expand their business.
“We focus on supporting the entire localization process so companies can concentrate on doing business,” explains Filip Klepacki, Head of memoQ’s Business Services team. “The role of the Business Services team is often intermediary — we’re partly consultants and partly enablers who help get things off the ground. We’re here to help our clients see what can be done. And if it’s possible, we make it happen.”
Business Services Complement memoQ’s Offerings
In addition to memoQ’s features and benefits, working with the Business Services team adds a level of expertise and experience that is unmatched by competitors.
Naturally, the Business Services team is available to help new clients with their setup and configuration needs. However, our relationships extend far beyond first encounters. Whether you’re getting started setting up memoQ TMS (translation management system), memoQ translator pro, or need to overcome technical bottlenecks, our team produces creative solutions that solve problems and facilitate global business expansion.
Let’s take a closer look at some of the areas where the Business Services team can help:
- Implementation for new server customers: Our team helps you implement memoQ with a production-ready, pre-configured server so that you hit the ground running.
- Translation technology audits: To improve the Return on Investment (ROI) you get with memoQ, our Business Services team analyzes your workflows, server setup, resources, and maintenance processes, and then proposes improvements and optimizations.
- Build your own translation process: Workflow automation streamlines multilingual content management, reduces manual effort and errors, and enhances efficiency, leading to faster turnaround times and better business performance.
- Online and on-site training and consultation: The Business Services team can strengthen your use of memoQ with training tailored to your specific setup.
- Custom development: Need functionality the core product doesn’t provide? Perhaps there’s a clever workaround or a custom utility that our experts can suggest.
- System integration: Our team has a proven track record for developing creative integrations that connect with third-party systems like Adobe Experience Manager, Jira, SharePoint, and various content management systems.
- Customer success management: memoQ’s Premium Support and Maintenance Agreement (SMA) maximizes the benefits of our products and services with dedicated account management, personalized service, and regular consultations.
Why You Should Work with memoQ Business Services
The memoQ Business Services team offers you expert assistance to further your success. We’re proud of our products, but it’s been our experience that tools and technology alone won’t take most businesses where they want to go.
“Some companies think if they get memoQ, they can do everything themselves,” Klepacki explains. “Some can, if they have the right experience with technical tools and localization, but a lot of companies operating on tight margins have a hard time justifying an investment in business services. The truth is that learning from your mistakes will be just as costly and won’t necessarily deliver the expertise that we can share.”
Expert services extend your company’s reach, whether you’re interested in exploring new markets, adding multiple languages, streamlining global content delivery, or going to market faster—but it still takes some investment to achieve acceleration.
“Both existing and potential customers can always reach out to memoQ’s Business Services team. We are happy to discuss capabilities or talk about challenges and help them understand the options that are available,” Klepacki says. “Our conversations don’t start with sales. We start by finding solutions.”
If you’re unsure where to begin, here are a few places our Business Services can help you get started.
Custom Integrations and Connectors
The Business Services team takes customization seriously. We start by analyzing your existing systems to determine what’s possible, then propose integrations and connectors for your specific needs.
While these connectors may initially be generic to accommodate your most fundamental needs, our team can continuously add new features to enhance their functionality. This adaptability provides an additional edge, allowing our clients to evolve without disruption.
For Language Services Providers (LSPs), having a connector to popular systems can also be a strategic investment. These connectors equip LSPs to serve new clients or help their existing clients translate more content, maximizing their investment and making the connector a way to grow business.
Migration Support
If you’re migrating from an old system to memoQ, we can help with the transition. Migrating can be a tricky process, especially when transferring translation memories, terminology, and other resources. Working with an experienced team helps the process go smoothly and ensures you get as much leverage as possible.
Consulting and Development Support
Beyond backing our own products, we provide consulting services to help clients who are developing new solutions or upgrading their enterprise localization processes. Our team can also perform small-scale software development, such as scripting to streamline workflows, automating repetitive tasks, and generating custom reports, which add significant business value.
Clear and Easy Communication
It’s been our experience that when a customer talks to a technical person, they don’t always speak the same level of technical language. The role of the Business Services team is to bridge the gap by going the extra mile to understand your concerns and address them cooperatively.
Realize and Improve Your Company’s ROI Faster
Engaging with memoQ’s Business Services team doesn’t just make good business sense, it makes business happen faster. Our services empower your team to operate more efficiently, optimize your use of memoQ, and respond faster to both client needs and market demands.
Whether you’re considering memoQ’s Business Services to automate your workflows or to build customized processes with machine translation integration and advanced business tools, we’re here to help.
“The world is full of complex systems and it’s impossible to know them all,” says Klepacki. “Some companies want a cloud-based solution that they don’t have to think about, something that will help them solve a problem, but they don’t care how. Others want the deep dive, so they can really understand their system and make it work for them. Wherever you find yourself, we’re here to support the entire localization process so you can focus on doing business.”
Contact our Business Services team today to discover how we can help you find the best route to optimize your business:
